FAQs
What types of products do we offer?
We offer a delightful range of unique gifts and accessories, including adorable Sanrio plush handbags and innovative wireless CarPlay radios. Our curated selection is designed to bring joy while combining functionality with a playful spirit.
How long does it take to process and ship my order?
All orders are processed within 3-5 business days. After processing, please allow an additional 7-10 business days for domestic shipping. For international orders, processing remains the same, but shipping may take 15-30 business days due to international logistics.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.
How can I initiate a return?
To start a return, please contact us at cxathappybirthdaysandholidays@gmail.com. We will provide you with a return shipping label and instructions on how to send your package back to us.
What should I do if my item is damaged or defective?
We recommend inspecting your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and resolve it accordingly.
Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.
How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item?
The fastest way to ensure you receive the desired item is to return the original item and, once the return is accepted, make a separate purchase for the new item.